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Everything below applies to orders placed on suprajanan.com. Shipping within India and shipping to the rest of the world work differently, so both are set out here in full.
Shipping is free on every order within India. There is no minimum order value and no surcharge for remote pin codes.
Orders are dispatched within 24 hours of confirmation on working days. Orders placed on a Sunday or a public holiday are dispatched the next working day.
Delivery usually takes 5 to 7 working days from dispatch, depending on your location. Metro addresses are typically at the faster end of that range.
Both prepaid payment and cash on delivery are available within India.
We ship worldwide from India. Orders placed outside India are priced in US dollars, and each item carries a fixed shipping charge. It is shown on the product page, and your order’s full shipping charge is shown at checkout before you pay.
International orders are dispatched within 2 working days and are tracked from collection to delivery. You will receive the carrier and tracking number by email as soon as your parcel leaves us.
Delivery times are set by our shipping partner and vary by destination, carrier and the time a parcel spends in customs, so we are not able to guarantee a delivery date. The carrier’s tracking link is the best guide to when your parcel will arrive.
International orders are prepaid in full at checkout, including shipping, by card only. We are not able to offer cash on delivery outside India.
International orders are shipped on a delivered-duty-paid basis. We pay any customs duty and clearance charges before your parcel is handed over, so there is nothing to pay when it arrives at your door.
Printed books and children’s activity cards enter most countries duty free, which is why we are able to absorb this rather than pass it on.
Please check your delivery address carefully before paying. A parcel returned to us because the address was incomplete, or because nobody was available to receive it after the carrier’s attempts, can be resent once the return reaches us and the reshipping cost has been settled.
If your tracking has not moved for several days, contact us with your order ID and we will take it up with the shipping partner on your behalf.
For orders within India, if a parcel arrives damaged, photograph it before opening where you can and get in touch within 7 days of delivery. Our refund policy covers what happens next.
International orders are final sale: we do not offer returns or refunds on them, including the shipping charge. If an international parcel is lost in transit or arrives damaged, we will send a replacement once you give us proof: photos within 7 days of delivery for a damaged parcel, or the shipping partner’s confirmation that a parcel is lost. Our refund policy sets out exactly what counts.
For anything to do with a shipment, reach us through our contact page with your order ID. We answer on working days and will tell you what we know rather than what sounds reassuring.
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