Refund Policy

Return and refund guidelines

At Suprajanan, we want you to be happy with every order. As our products are physical books and kits, returns are handled on a conditional basis. How this works depends on where your order is delivered: orders within India can be returned under the conditions below, and orders shipped outside India are final sale.

International orders are final sale

Orders shipped outside India are prepaid in full at checkout, including shipping, and all international sales are final. We do not accept returns or offer refunds on international orders, and this includes the shipping charge. Delivery times for international orders are set by our shipping partner and vary by destination, so a longer delivery time is not grounds for a refund.

Replacement for lost or damaged international parcels

If your international parcel is lost in transit or arrives damaged, we will send a replacement to the same address at no cost to you once you give us proof. For a damaged parcel, contact us within 7 days of delivery with your order ID and clear photos of the damaged item and its packaging. For a lost parcel, contact us with your order ID once the shipping partner’s tracking shows it as lost or returned undelivered, or its investigation confirms the loss. This does not cover a parcel returned because the delivery address was incomplete or incorrect, or because it could not be delivered after the shipping partner’s attempts. A replacement is the remedy for a lost or damaged international parcel; we do not offer refunds on international orders.

7-day conditional returns within India

For orders delivered within India, we accept a return or free replacement only if your item arrives damaged, defective, or incorrect, or if it is still unopened in its original, sealed packaging. Requests must be raised within 7 days of delivery. We are unable to accept returns once a book has been opened or used, or for change-of-mind reasons.

Conditions for return or replacement within India

For orders delivered within India, you are eligible for a return or free replacement if

• Your item arrived damaged, defective, or you received the wrong product.
• The book or kit is still unopened and in its original, sealed packaging.
• You raise the request within 7 days of delivery.
• You can share your order ID and, for damaged or incorrect items, a clear photo of the issue.

How to request a refund

Simply follow these easy steps

1. 1

   Reach out through our [Contact Page] within 7 days of delivery.

   If your item arrived damaged, defective, or incorrect, or is still unopened and you'd like to return it, visit our [Contact Page] and let us know within 7 days of delivery.

2. 2

   Share your order ID, email, and a photo of the issue.

   For damaged, defective, or incorrect items, please include a clear photo so we can resolve it quickly. Once we receive this information, our team will review it and get back to you as soon as possible.

3. 3

   Our team will review and process your refund request.

   Thank you for reaching out. We've received your refund request and our team is currently reviewing the details.

Refunds will be issued to the original payment method used at checkout.

Non-returnable situations

Because our products are physical books and kits, we are unable to accept returns in the following cases

• The book or kit has been opened, written in, or used.
• Change-of-mind requests, or feeling the content is shorter or different than expected (product details, including shloka counts, are listed on each product page).
• Requests raised more than 7 days after delivery.
• Purchases made through unauthorized sources or resellers.

Refund processing time

For orders within India, once your refund is approved, it may take 5–10 business days for the amount to reflect in your bank statement, depending on your payment provider.

We appreciate your feedback

If you choose to request a refund, we would be grateful if you could let us know why. Your feedback helps us improve Suprajanan for future users!